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Level 1

4 points

stuck on apple logo, what do I do

how do I recover my phone without losing everything. my phone is stuck on the apple logo.

iPhone XR

Posted on Sep 1, 2021 4:26 AM

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Top-ranking reply

Level 10

421,471 points

Posted on Sep 1, 2021 12:25 PM

If your iPhone is stuck on the Apple logo - Apple Support

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

If a necessary step involves erasing the device:

Read/watch these links -->

Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184

or watch this video if you're using a Mac to do this:

https://www.youtube.com/watch?v=Jbp3gGTQygg

Related information:

Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217

Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup --> https://support.apple.com/HT203271

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1 reply

Top-ranking reply

Level 10

421,471 points

Sep 1, 2021 12:25 PM in response to Gnazti

If your iPhone is stuck on the Apple logo - Apple Support

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

If a necessary step involves erasing the device:

Read/watch these links -->

Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184

or watch this video if you're using a Mac to do this:

https://www.youtube.com/watch?v=Jbp3gGTQygg

Related information:

Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217

Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup --> https://support.apple.com/HT203271

Reply

stuck on apple logo, what do I do

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