NEED SOME HELP WITH MY MACBOOK PRO
I CAN NOT DOWNLOAD ANY APPS AND CAN NOT UPDATED MY SOFTWARE
MacBook Pro 15″, OS X 10.11
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manalNEEDHELP wrote:
I CAN NOT DOWNLOAD ANY APPS AND CAN NOT UPDATED MY SOFTWARE
Not to mention your CAPS lock is stuck on... this would be the first issue to address.
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac
This will tell you if it a universal issue or isolated to your user/admin account.
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus