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help me with my apple password

Just upgraded my son's phone to an iPhone 12. I have a parent account for his apple account, he doesn't know his password. I cannot retrieve/rest his password because his old phone is beyond repair. How can I reset his password??


iPhone 12

Posted on Sep 16, 2021 7:22 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2021 7:27 PM

If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

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help me with my apple password

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