I can imagine the many meetings at Apple where technology "specialists" discussed how to "improve" iCloud Mail with features most people don't need or want, but then decided to eliminate basic email features that have been around in email clients like Outlook for decades. Who would think of eliminating the ability to print an email? Crazy. In addition (after testing in numerous browsers), I can no long drag emails to folders, no longer double click to open an email (except drafts), and no longer drag open drafts to other parts of the screen to refer to other documents. Since this is not an individualized issue, the only value in contacting Apple support is to lobby them to put basic features back into iCloud and hope they listen.