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User profile for user: catherinefromwollstonecraft
catherinefromwollstonecraft Author
User level: Level 1
4 points

iOS 15 issue

Since I downloaded ios15 on my iPhone I am not getting notifications of mail received despite having my Notification set to “immediate”. Can anyone help me fix this?

Posted on Sep 23, 2021 8:22 PM

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User profile for user: mario49
mario49
User level: Community Specialist

Posted on Sep 25, 2021 7:46 AM

Hi catherinefromwollstonecraft,


Welcome to Apple Support Communities.


We understand that you're not receiving incoming Mail notifications. Be sure you do not have one of the new Focus features enabled. This could silence certain notifications of your choosing at a given time. Check it out in Use Focus on your iPhone, iPad, or iPod touch.



Regards.


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User profile for user: mario49
mario49
User level: Community Specialist

Sep 25, 2021 7:46 AM in response to catherinefromwollstonecraft

Hi catherinefromwollstonecraft,


Welcome to Apple Support Communities.


We understand that you're not receiving incoming Mail notifications. Be sure you do not have one of the new Focus features enabled. This could silence certain notifications of your choosing at a given time. Check it out in Use Focus on your iPhone, iPad, or iPod touch.



Regards.


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User profile for user: ASTRO24
ASTRO24
User level: Community Specialist

Sep 28, 2021 6:40 AM in response to catherinefromwollstonecraft

catherinefromwollstonecraft,


Go to Settings > Notifications > Mail, toggle notifications off, restart your iPhone, and turn on notifications again. If this behavior persists, we'd advise on reaching out to Apple directly. You can do so with the link below.


Contact Apple Support


Regards.

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User profile for user: catherinefromwollstonecraft
catherinefromwollstonecraft Author
User level: Level 1
4 points

Sep 25, 2021 3:17 PM in response to mario49

Thank you. Unfortunately that hasn’t helped - I do not have any of the Focus options on. There is no notification when I check Immediate Notifications. I have changed it to Scheduled Summary so at least I get some home screen notifications. Otherwise I find I am missing new messages. Any other suggestions greatly appreciated!

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iOS 15 issue

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