You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

payments on itunes

why is my online credit not being used before my credit card when buying on itunes

MacBook Air 13″, macOS 11.2

Posted on Sep 27, 2021 11:44 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2021 11:32 AM

Hey there qwerty2-21!


From what we understand your Apple ID balance is not being charged as expected.


You can try removing the credit card from the account. Take a look at the steps listed below.


Change, add, or remove Apple ID payment methods


Cheers!

2 replies

Sep 28, 2021 11:54 AM in response to Dave_G1

Thanks Dave... A bit more info for others... My account is a shared family one, with my credit card being the main one, my wife's apple id was the one with the cash credit attached to it but when she made purchases it would default to my card, I obviously couldn't see her apple id credit to put it to the top of the list for payment method so the only way I could solve it was to turn off the family sharing and my wife's account now be came standalone and her purchases were now coming off of her apple id credit... Sorted

payments on itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.