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iphone 12 earpiece problem

My Iphone 12 has a problem. There is no sound in earpiece though loudspeaker works well

Posted on Oct 16, 2021 9:20 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2021 10:28 PM

Hello there,


I find that most of the time when people are experiencing audio issues, it’s because of some sort of debris buildup in the receiver, speaker, or one or multiple microphones. If you have a case on your device, remove it before following the instructions in this article: https://support.apple.com/en-us/HT207123


If your receiver is clean, and you’re still having issues, you may want to contact Apple Support. Depending on your warranty status and the physical condition of your device, you may qualify for this service program: https://support.apple.com/iphone-12-and-iphone-12-pro-service-program-for-no-sound-issues


I always recommend making a backup before contacting anyone for service, here’s a link that can show you how: https://support.apple.com/en-us/HT203977


Hope this helps!

1 reply
Question marked as Top-ranking reply

Oct 16, 2021 10:28 PM in response to surajghale

Hello there,


I find that most of the time when people are experiencing audio issues, it’s because of some sort of debris buildup in the receiver, speaker, or one or multiple microphones. If you have a case on your device, remove it before following the instructions in this article: https://support.apple.com/en-us/HT207123


If your receiver is clean, and you’re still having issues, you may want to contact Apple Support. Depending on your warranty status and the physical condition of your device, you may qualify for this service program: https://support.apple.com/iphone-12-and-iphone-12-pro-service-program-for-no-sound-issues


I always recommend making a backup before contacting anyone for service, here’s a link that can show you how: https://support.apple.com/en-us/HT203977


Hope this helps!

iphone 12 earpiece problem

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