You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't update or restore my iphone xs

I have signed into itunes on my mac and PC and still get 4013 error code.

My iphone is in an apple logo booting loop.

what else can I try?

Posted on Oct 19, 2021 3:32 AM

Top-ranking reply

Raicya

Level 10

209,283 points

Posted on Oct 19, 2021 5:19 AM

See this Apple article:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201444

If you have a Windows OS computer, click >>latest version of iTunes<<

View in context

I can't update or restore my iphone xs

Similar questions