Apple TV 3 Airplay not working

Question

Apple TV 3 Airplay not working

Hi, I am having issues with Apple TV 3 - the device is not showing up neither on my iPhone nor Macbook. I have tried setting it up on different networks (at my home and in work), successfully connected my iPhone as remote both times, but no luck with Airplay. I have tried all the steps mentioned here, but still no luck. I also tried restoring the device to the factory settings several times, and software is up to date as well as on my iPhone and Macbook. I can see other people had similar issues, but could not figure out how they fixed it. Any tips are much appreciated.

Apple TV 3, 8

Posted on Nov 4, 2021 4:52 AM

Reply

Answer 1

AnnieL2

Community Specialist

Nov 5, 2021 3:28 PM in response to jindrich.stanek

jindrich.stanek,

Good find, this could be related. Are you able to purchase from the iTunes & App Stores right now? We’d like to have you double verify that you’re signed in and there are no issues with your payment method. No need to include a screenshot though. Here’s where to find that information - Change, add, or remove Apple ID payment methods

Thanks.

Reply

Answer 2

AnnieL2

Community Specialist

Nov 5, 2021 7:35 AM in response to jindrich.stanek

Greetings jindrich.stanek,

We understand that you’re not able to AirPlay content from your iPhone or Mac to your Apple TV.

Are you seeing any errors on your Apple TV in Settings > General or Settings > General > About? If so, are you able to correct any messages showing there?

Thanks.

Reply

Answer 3

AnnieL2

Community Specialist

Nov 7, 2021 3:26 PM in response to jindrich.stanek

jindrich.stanek,

Thanks for checking. You've done a great job troubleshooting and isolating this situation. At this point, we're going to recommend you reach out to Apple Support, so they can further assist and investigate the situation.

Use the following link and start with More > Apple TV to get in touch. Apple Get Support

Thank you.