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How do I reset a phone that essentially has been locked out. My son cannot remember any of the information to log back into his phone. Tried the factory reset and it won't complete as the phone is connected to an icloud account. Tried hours with apple support no luck
Click on this link to read what to do "If you forgot your Apple ID" --> https://support.apple.com/HT201354 Note that typically this is an email address you use.
Click on this link to read what to do "If you forgot your Apple ID password" --> https://support.apple.com/HT201487
or go directly to this link --> http://iforgot.apple.com/
Also read about "What to do after [or before] you change your Apple ID email address or password" - https://support.apple.com/HT204071
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
https://support.apple.com/HT204169
If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Click on this link to read what to do "If you forgot your Apple ID" --> https://support.apple.com/HT201354 Note that typically this is an email address you use.
Click on this link to read what to do "If you forgot your Apple ID password" --> https://support.apple.com/HT201487
or go directly to this link --> http://iforgot.apple.com/
Also read about "What to do after [or before] you change your Apple ID email address or password" - https://support.apple.com/HT204071
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
https://support.apple.com/HT204169
If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
my son set up an icloud account and then reset his Iphone account, now he cannot remember the ID, email or password
