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Sftballangel Author

Level 1

4 points

In app purchase

i received an email about an in app purchase that I did not purchase. How do I resolve the issue?

iPhone XR, iOS 14

Posted on Nov 15, 2021 12:33 PM

Top-ranking reply

FoxFifth

Level 10

472,197 points

Posted on Nov 15, 2021 12:43 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support

If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

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In app purchase

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