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paramitaseng Author

Level 1

4 points

screen is not responding

my iphone X hangs from time to time. Cannot even shut off the phone during these situations

iPhone X, iOS 15

Posted on Nov 23, 2021 5:23 AM

Top-ranking reply

Limnos

Level 10

421,369 points

Posted on Nov 23, 2021 9:05 AM

If the screen isn’t working on your iPhone or iPad, click here --> https://support.apple.com/HT201406

If your iPhone won't turn on or is frozen, click here --> https://support.apple.com/HT201412

How to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) - https://locate.apple.com/country

Genius Bar appointment - This is tricky to get to directly. Go to https://www.apple.com/retail/geniusbar/ > Get hardware help. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair" --> Sign in with Apple ID

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