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i lost my iphone SE. Then find my iphone. But my phone is disabled. I know my apple ID and password. So how to enable my iphone. I need my photos and videos.

i lost my iphone SE. Then find my iphone. But my phone is disabled. I know my apple ID and password. So how to enable my iphone. I need my photos and videos.

iPhone SE

Posted on Dec 1, 2021 7:19 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2021 8:55 PM

Hi dagvasuren,

Welcome to the Apple Community.


Wondering if your phone returns a message that it is disabled when you try to log-in,

OR

whether you put the iPhone into "Lost" mode.


Apple support have an article online

if a message says that your iPhone is disabled, learn what to do.

Says:

If you enter the wrong passcode on your iPhone Lock Screen too many times,

an alert will let you know that your iPhone has been disabled.

Wait for awhile, then try again.

Complete article: https://support.apple.com/en-au/HT204306


OR

If you put the iPhone into "Lost" mode:


This article from Apple Support: "Use Lost Mode in Find My iPhone on iCloud.com"

Says:

How to "Turn off Lost Mode on an iPhone, iPad, iPod touch or Apple Watch:

    1. In Find My iPhone on iCloud.com, click All Devices and then select the device that’s in Lost Mode.
    2. Click Lost Mode, click Stop Lost Mode and then click Stop Lost Mode again.
    3. You can also turn off Lost Mode by entering your passcode on the device.


Complete article: https://support.apple.com/en-au/guide/icloud/mmfc0f0165/icloud


Hope this helps :-)

2 replies
Question marked as Top-ranking reply

Dec 1, 2021 8:55 PM in response to dagvasuren

Hi dagvasuren,

Welcome to the Apple Community.


Wondering if your phone returns a message that it is disabled when you try to log-in,

OR

whether you put the iPhone into "Lost" mode.


Apple support have an article online

if a message says that your iPhone is disabled, learn what to do.

Says:

If you enter the wrong passcode on your iPhone Lock Screen too many times,

an alert will let you know that your iPhone has been disabled.

Wait for awhile, then try again.

Complete article: https://support.apple.com/en-au/HT204306


OR

If you put the iPhone into "Lost" mode:


This article from Apple Support: "Use Lost Mode in Find My iPhone on iCloud.com"

Says:

How to "Turn off Lost Mode on an iPhone, iPad, iPod touch or Apple Watch:

    1. In Find My iPhone on iCloud.com, click All Devices and then select the device that’s in Lost Mode.
    2. Click Lost Mode, click Stop Lost Mode and then click Stop Lost Mode again.
    3. You can also turn off Lost Mode by entering your passcode on the device.


Complete article: https://support.apple.com/en-au/guide/icloud/mmfc0f0165/icloud


Hope this helps :-)

Dec 19, 2021 5:06 AM in response to dagvasuren

You can try recovering the images through iCloud, but you cannot recover the information and setting on your iPhone since you need to put your iPhone in recovery mode and wipe it completely through iTunes or Finder. As you says Find my iPhone is turn off, so you don't need your iCloud username and password since Activation Lock is turn off.


Hope the help c-:

i lost my iphone SE. Then find my iphone. But my phone is disabled. I know my apple ID and password. So how to enable my iphone. I need my photos and videos.

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