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I downloaded some movies that I had purchased from iTunes onto my iPad Mini 6. When I tap on them to play them, the screen opens and there's a little wheel spinning around at the time line at the bottom, but the movie never starts. I closed this and all the other apps and restarted my iPad, but the problem is still there. I'm connected to WiFi when I do this.
Any suggestions?
Thanks in advance
iPad mini 6 Wi-Fi
Hi. Thanks, but restarting my iPad didn't help.
After two hours of chatting yesterday with an Apple support rep we didn't find a solution.
Then today, I found out by accident what the problem was: I needed to be logged in to the Apple TV app on my iPad with the Apple ID I had used to buy the movies I wanted to watch. I'm logged in to my iPad with my regular ID, but that doesn't matter.
I didn't even know that I had to log in separately to the Apple TV app.
I wish the Apple support rep had known about this. Oh well, "live and learn" as they say.
Maybe this is helpful for someone else with the same problem.
Hi. Thanks, but restarting my iPad didn't help.
After two hours of chatting yesterday with an Apple support rep we didn't find a solution.
Then today, I found out by accident what the problem was: I needed to be logged in to the Apple TV app on my iPad with the Apple ID I had used to buy the movies I wanted to watch. I'm logged in to my iPad with my regular ID, but that doesn't matter.
I didn't even know that I had to log in separately to the Apple TV app.
I wish the Apple support rep had known about this. Oh well, "live and learn" as they say.
Maybe this is helpful for someone else with the same problem.
Hello NotAnExile,
Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to play purchased movies on your iPad. We can understand why you'd reach out for a solution.
In addition to the article you tried, let's see if force restarting your iPad will help.
Force restart iPad
If iPad isn’t responding, do one of the following:
Cheers!
Purchased, downloaded movies won't play
