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Device is not visible in apple business manager

Hi the device is visible in https://appleid.apple.com/account/manage/section/devices but not in https://business.apple.com/#main/devices.

The device is authenticated with the same apple id and demonstrates a link to the Organization.


What could be the reason of not being visible in ABM?

iPhone 12, iOS 15

Posted on Dec 29, 2021 1:33 AM

Question marked as Top-ranking reply

Posted on Dec 29, 2021 8:24 AM

Tying a device to an Apple ID and tying a device to Apple Business Manager are 2 entirely unrelated things. To appear in ABM, an iPhone must be purchased through the Apple Business e-commerce portal, purchased through an Apple Authorized Reseller that participates in the ABM enrollment program, or enrolled manually using Apple Configurator 2. Simply logging into an Apple ID owned by the business (even if that Apple ID is the same login as ABM) will not enroll a device into ABM.

1 reply
Question marked as Top-ranking reply

Dec 29, 2021 8:24 AM in response to Community User

Tying a device to an Apple ID and tying a device to Apple Business Manager are 2 entirely unrelated things. To appear in ABM, an iPhone must be purchased through the Apple Business e-commerce portal, purchased through an Apple Authorized Reseller that participates in the ABM enrollment program, or enrolled manually using Apple Configurator 2. Simply logging into an Apple ID owned by the business (even if that Apple ID is the same login as ABM) will not enroll a device into ABM.

Device is not visible in apple business manager

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