You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cherika16 Author

Level 1

4 points

I am unable to reset my phone

I have been trying to reset my iPhone XR but my entire screen is frozen and won't let me open any app

iPhone XR, iOS 15

Posted on Dec 30, 2021 8:12 PM

Top-ranking reply

Axel Foley

Level 10

150,096 points

Posted on Dec 30, 2021 8:22 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

View in context

I am unable to reset my phone

Similar questions