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AmarantiPM Author

Level 1

4 points

Frozen phone

I tried to back up my iphone with ITunes via my laptop. It went through the motions but then froze and now I cannot get it to turn off or restart or receive or make calls. I have tried to contact Apple but have no luck.

iPhone 6s Plus, iOS 10

Posted on Jan 6, 2022 7:36 PM

Top-ranking reply

TheLittles

Level 10

195,753 points

Posted on Jan 6, 2022 7:57 PM

AmarantiPM Said:

"Frozen phone: I tried to back up my iphone with ITunes via my laptop. It went through the motions but then froze and now I cannot get it to turn off or restart or receive or make calls. I have tried to contact Apple but have no luck."

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Refer tot he following:

A. Troubleshooting a Frozen iPhone:

B. Troubleshooting Calls:

Calls: If you can't Make or Receive Calls on your iPhone - Apple Support
Messages: If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
"No Service": Is "No Service" shown on the top-left corner of your screen? If so, go here to fix this: If you See No Service or Searching on your iPhone or iPad - Apple Support

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Frozen phone

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