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I purchased a ringtone, can't use it

I purchased a ringtone through the tone store but it isn't showing up in my list of ringtones. I saw online while browsing for a solution that you should be able to just tap the purchased ringtone in the tone store and a menu should pop up with the option to make it the default ringtone- however tapping the purchased ringtone does not pull up a menu or anything for that matter.

I had trouble getting it to download for a while as it would say it was downloading and then just show the cloud image again, trying it over and over didn't do anything. But now rather than the cloud/download button there is instead a button that says play which when pressed just opens apple music and plays the song/ringtone. I can't find an option to set it as my ringtone and it's driving me crazy.

I was worried perhaps it purchased it as a song rather than a ringtone but again- I bought it in the tone store amongst other ringtones so why would it be in there if I couldn't use it as a ringtone right?

Any help would be greatly appreciated!!

Posted on Jan 23, 2022 8:29 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2022 12:48 PM


That is a song -> time -> 3:28 

I have check in iTunes:


If the download was successful, you will receive an invoice.

Click on report a problem.


If you want to purchase a ringtone, click on App Store -> in the search field click ringtones.

1 reply

I purchased a ringtone, can't use it

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