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Help is needed. My I pad is not recognizing my Touch or fingerprint it also will not let me turn it off

My iPad is not recognizing my touch with my finger and we’re not open up when I even use the pass code it does not recognize anything and it will not let me turn it off because I can’t slide it over

iPad Pro 11-inch Wi-Fi

Posted on Feb 3, 2022 5:04 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2022 5:42 AM

The tags appended to your post suggest that you have an iPad Pro 11”.


The iPad Pro 11” does not have a TouchID (fingerprint) sensor - but instead uses FaceID (using its front facing camera) to identify and authenticate its owner. Your iPad Pro, in common with all models of iPad, does support entry of a Passcode.


A passcode must be set-up before you can enable FaceID - or for other models where it is supported, TouchID.


Shutdown of your iPad is triggered from iPad settings:

Settings > General > Shut Down

1 reply
Question marked as Top-ranking reply

Feb 3, 2022 5:42 AM in response to Matm2018

The tags appended to your post suggest that you have an iPad Pro 11”.


The iPad Pro 11” does not have a TouchID (fingerprint) sensor - but instead uses FaceID (using its front facing camera) to identify and authenticate its owner. Your iPad Pro, in common with all models of iPad, does support entry of a Passcode.


A passcode must be set-up before you can enable FaceID - or for other models where it is supported, TouchID.


Shutdown of your iPad is triggered from iPad settings:

Settings > General > Shut Down

Help is needed. My I pad is not recognizing my Touch or fingerprint it also will not let me turn it off

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