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kate_837 Author

Level 1

6 points

crashing

whenever i go on messages it always always crashes ever since i updated it. it’s so annoying i have to refresh every time

Posted on Mar 20, 2022 10:13 AM

Top-ranking reply

LD150

Level 10

91,299 points

Posted on Mar 20, 2022 10:22 AM

First try a Forced restart

Force restart iPhone – Apple Support (UK)

If no better

Backup, restore to factory, and restore from backup

If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails.

(1) How to back up your iPhone, iPad, and iPod touch - Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If the problem remains then do step (2) again but set up as new without restoring any backup. If that fixes it then it is probably a rogue app.

Otherwise arrange a repair

iPhone Repair - Official Apple Support

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