You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes won't recognize iphone

The steps indicated do not follow what actually is on my device. I cannot get past step 3 and it did not help at all.

iPhone 6s, iOS 13

Posted on Apr 5, 2022 12:30 PM

Top-ranking reply

Level 10

268,263 points

Posted on Apr 5, 2022 12:52 PM

Jiggawatt2013 wrote:

I cannot get past step 3 and it did not help at all.

”Cannot get past step 3”? Let’s examine step 3.

“If you see a Trust this Computer alert…” — did you see this?
“If you can’t unlock your device because you forgot your passcode…” — is this your situation?

If you answered “no” to both questions, you did get past step 3. If you answered “yes” to one or more, the article explains how to proceed.

View in context

Similar questions