HomePod Mini- Unable to Stereo Pair and/or Error -6753 After iOS 15.4.1 Update

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HomePod Mini- Unable to Stereo Pair and/or Error -6753 After iOS 15.4.1 Update

I have a couple of HomePod Minis (HPM) that were very easy to setup when new and have functioned flawlessly for over a month. Unfortunately, one of those units is showing persistent issues after the update to iOS 15.4.1 today.

In my troubleshooting, I have reset/reconfigured both HPMs a handful of times and alternated which one goes first within inches of one another (within a strong wifi signal). One of the units always resets normally, while the other has failed a few times with error -6753. If I can indeed get both independently setup, then trying to pair them into a stereo configuration continually fails even though the problem HPM shows that is grouped. In fact, trying to test a song at this last step consistently has the problem HPM not responding or playing music I never asked for directly from the Internet. HA, and I though I was the only one who had a multiple personality disorder...

Is there another type of factory reset procedure besides the "unplug 10 seconds, wait 10 seconds, touch, wait for reset notification"? Is there a way to force an update again? Any other suggestions here?

Peace,

Dr. Z.

Posted on Apr 5, 2022 12:55 PM

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Answer 1

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zeigh Author

Level 1

17 points

Apr 6, 2022 10:14 AM in response to Tim_4_All

Tim_4_All, thanks for the tips! I was able to get both HPM's reset and stereo paired with your suggestions. I don't know if its was choosing a different room initially in setup or the wifi network reboot, but Siri (via HPM) is now the only female in the house that listens to me or I want to listen to.

BTW, I also took the extra measure to unplug both HPM's for a full five minutes and start the reset process in another portion of the house just in case there was some odd interference where they were before. I then returned both units to the previous location once they were working well. All is back to normal.

Peace,

Dr. Z.

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Answer 2

Tim_4_All

Level 3

973 points

Apr 5, 2022 8:05 PM in response to zeigh

Hi Zeigh,

here is some suggestions I found -- give them a try:

Setting up the problem HPM, do not choose the room it has been in or your other HomePod is in. Choose a different room to put it in.
I know you mentioned the WiFi signal is strong, however, do try rebooting your router.

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Answer 3

Apr 5, 2022 8:22 PM in response to zeigh

I am assuming that you have the HPMs set up as default output for an Apple TV since, I understand, that is the only way to have them operate as a stereo pair.

I found I needed to restart my Apple TV 4K after it was last updated in order for stereo Homepods to work again (i.e. do the ATV update and after it starts up do a restart).

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Answer 4

bgmeek

Level 4

1,219 points

Apr 6, 2022 12:02 AM in response to Michael Paine

Michael Paine wrote:

I am assuming that you have the HPMs set up as default output for an Apple TV since, I understand, that is the only way to have them operate as a stereo pair.

Hey Michael, you’re mistaken about any Apple TV requirement for combining two HomePod minis into a stereo pair. The default audio output to HomePods feature was released with tvOS 15 in September of last year. HomePod mini stereo pairs began selling in December 2020.

@Zeigh, I wish I had a spiffy hidden reset option to get that hpm working again - I can only suggest you open a chat/call back session with Apple Support.

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