Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XS stuck in apple logo/reboot and won't force restart, update via iTunes or restore via iTunes

I have an iPhone XS that is stuck on the apple logo reboot and I can't get out of it. Tried all troubleshooting I can find, such as removing SIM card, force restart, update and restore/factory reset via iTunes. None of this has worked. Any ideas what to do next?

iPhone XS

Posted on Apr 12, 2022 9:07 AM

Reply
3 replies
Sort By: 

Apr 12, 2022 4:08 PM in response to Kgondim

Yeah I would take it to the Genius Bar. I had it in the past where my iPhone was stuck in boot loop and when I tried to do the update, I go an error message but then the restore worked. Since neither works for you, you'll need Apple to run diagnostics on the phone to see what's going on.

Reply

iPhone XS stuck in apple logo/reboot and won't force restart, update via iTunes or restore via iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.