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I sent my computer in for a few repairs including a cracked screen and a broken keyboard. I know both were mentioned in the description of the repair , but they only fixed the screen. The person at the apple store told me both could be fixed and would be under one service fee, is there anything I can do about getting my keyboard fixed now without paying another service fee?
[Re-Titled by Moderator]
MacBook Air (2020 or later)
Not likely, you'll need to ask Apple ... the store where the work was done and take a look at the repair receipt you got with the unit's return.
Th receipt/work order will list everything Apple repaired, which will be what Apple understood you wanted repaired.
If the keyboard is listed and still broken, you are due that repair as covered by that understanding. If the KB is not mentioned, then you'll need an entirely new repair request. And that will be at an additional cost.
Not likely, you'll need to ask Apple ... the store where the work was done and take a look at the repair receipt you got with the unit's return.
Th receipt/work order will list everything Apple repaired, which will be what Apple understood you wanted repaired.
If the keyboard is listed and still broken, you are due that repair as covered by that understanding. If the KB is not mentioned, then you'll need an entirely new repair request. And that will be at an additional cost.
We are an Apple users forum, not Apple itself. I reccommend that you call Apple Support or the store where you send in your macbook and ask them
MacBook Air Repairs
