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Hi. My wife is totally blind so uses accessibility on her iPhone XR. Siri has stopped working. It works perfectly when not in Accessibility mode, but as soon as you turn Accessibility on it cuts you short when speaking and doesn't understand what you are saying. Has anyone encountered this? It's really stopped her being able to use the iPhone
Hi chrisohara021,
Re: Has anyone encountered this?
Haven't noticed any others sharing this situation, but that doesn't mean others don't.
Wondering if it might help to check some of Siri's iPhone settings.
Eg:
"By default, Siri won't respond when your device is face down or covered,
unless you go to Settings > Accessibility > Siri and turn on Always Listen for "Hey Siri."
You might need to check that setting is turned on?
Above is from Apple Support's article, (link below) which contains more tips:
If "Hey Siri" isn't working on your iPhone or iPad - Apple Support
_____________________________________________________
Also
Use accessibility features with Siri on iPhone - Apple Support
says:
"Control voice feedback for Siri
Again, there are more tips in the complete article (link above)
___________________________________________________________________________
If you would like more help in getting Siri working as expected,
You might want to reach out to Apple's Accessibility Support Team.
There is a "Get Support" link at the bottom of their webpage (link below):
Accessibility Support - Official Apple Support
Or
See a list of Apple support and service phone numbers around the world:
Contact Apple for support and service - Apple Support
All the best :-)
Hi chrisohara021,
Re: Has anyone encountered this?
Haven't noticed any others sharing this situation, but that doesn't mean others don't.
Wondering if it might help to check some of Siri's iPhone settings.
Eg:
"By default, Siri won't respond when your device is face down or covered,
unless you go to Settings > Accessibility > Siri and turn on Always Listen for "Hey Siri."
You might need to check that setting is turned on?
Above is from Apple Support's article, (link below) which contains more tips:
If "Hey Siri" isn't working on your iPhone or iPad - Apple Support
_____________________________________________________
Also
Use accessibility features with Siri on iPhone - Apple Support
says:
"Control voice feedback for Siri
Again, there are more tips in the complete article (link above)
___________________________________________________________________________
If you would like more help in getting Siri working as expected,
You might want to reach out to Apple's Accessibility Support Team.
There is a "Get Support" link at the bottom of their webpage (link below):
Accessibility Support - Official Apple Support
Or
See a list of Apple support and service phone numbers around the world:
Contact Apple for support and service - Apple Support
All the best :-)
Hey thanks so much for your suggestions. I have tried each of those and unfortunately no progress. I think maybe the next step will be contacting Apple support. Thanks again for your help :-)
You're welcome. Sorry nothing there solved the situation.
Thank you for your reply, and for letting us know.
All the best :-)
Accessibility Issue:- Siri not working
