iPhone camera

Lawrence6436 Said:

"iPhone camera: Got message that questions if iPhone camera is genuine part. Have not done anything other than sw update. Help"

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Ungenuine Camera Message:

Is this a perviously-owned device? Did you ever get the camera replaced? You should contact the seller or the person(s) who performed the replacement, and have them place a genuine camera in there. See Here: About Genuine iPhone Cameras - Apple Support.  They should have known better.

Lawrence6436 Said:

"iPhone camera: It is not a previously owned device. I have never gotten any camera replaced. I have a new iPhone 13 pro max bought last December."

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Thank you for the followup reply.

• It may be a faulty camera?
• It may be a bug in the update?

So,...

A. Contact Apple Support:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix. Perform a screensharing session with the Apple Rep, so they can see thins firsthand from your perspective.

Contact Apple Support:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

and...

B. Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Comment: on when the issue began, and how you have troubleshot it thus far.
3. Select: "Bug Report" for the "Feedback Type"
4. Proceed from there aw necessary