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User profile for user: Creekbobcats
Creekbobcats Author
User level: Level 1
8 points

Screen black but phone on

iPhone 11 screen is black but phone is on and works. Water damage indicator is negative. Screen and phone has no damage. Any suggestions?

iPhone 11, iOS 15

Posted on Jun 13, 2022 7:00 AM

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Posted on Jun 13, 2022 7:13 AM

Follow these steps, testing after each step:


If that didn’t work, get expert service and support at the Genius Bar.



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

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3 replies
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Jun 13, 2022 7:13 AM in response to Creekbobcats

Follow these steps, testing after each step:


If that didn’t work, get expert service and support at the Genius Bar.



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

Reply

Screen black but phone on

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