Mouse & keyboard not working on iMac (2017) after macOS Monterey 12 update

Question

Mouse & keyboard not working on iMac (2017) after macOS Monterey 12 update

Good day!

I have a 2017 iMac which was updated to macOS Monterey 12 recently.

After restart, the computer booted up with Apple Logo and progress bar showing to full extent, however it is now stuck on the login page. The reason being that NEITHER mouse nor keyboard (wireless) are responding. The Wireless signal is showing 5 bars, and the computer is reading the time correctly.

I have rebooted it many times and disconnected all peripherals.

I have restarted it in SAFE MODE and in INTERNET RECOVERY MODE.

None of this has fixed the problem.

I would greatly appreciate any further suggestion to solve this issue.

Thank you very much.

Posted on Jul 17, 2022 4:39 AM

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Answer 1

Top-ranking reply

steve626

Level 6

13,791 points

Jul 17, 2022 10:03 PM in response to zela-somewhere

Try connecting the keyboard to the computer using the cable used for charging it. This "reconnects" the device to the iMac. Then do the same with the mouse.

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Answer 2

Owl-53

Level 10

102,427 points

Jul 17, 2022 4:44 AM in response to zela-somewhere

Keyboard and Mouse are Apple Devices or Third Party Devices ?

What happens when a USB Keyboard and USB Mouse are used for this specific exercise ?

Always a good idea to have them around for such circumstances, even a Windows KeyBoard and Mouse will do for this present situation.

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Mouse & keyboard not working on iMac (2017) after macOS Monterey 12 update

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