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forrestclift Author

Level 1

4 points

Payment updated and still failed

I got a notice saying to update my credit card for using with Apple TV apps. When I put in the information it still says “failed.” What do I do?

iPhone X, iOS 15

Posted on Jul 31, 2022 10:31 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,118 points

Posted on Jul 31, 2022 11:25 AM

Verify that the card is not limited in functionality: subscriptions require a payment method that can be charged periodically and automatically.

Verify that your card is issued in the same country as what your Apple ID account is for.

Verify that the card number is entered correctly with matching name. Verify that the card expiration date is in the future. Verify that the CVC security code has been added.

Change, add, or remove Apple ID payment methods (on Apple devices) - Apple Support

If it still doesn’t work after that, then contact Support about why they won’t accept it.

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Payment updated and still failed

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