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GatorGal79 Author

Level 1

4 points

Locked iPad, restored it and still can't get in

The passcode on my iPad is locked. I tried to restore it and it's asking for the password I used four years ago rather than my current apple id password. Help!

Posted on Aug 2, 2022 1:43 PM

Top-ranking reply

jeromyk

Level 4

1,998 points

Posted on Aug 2, 2022 1:54 PM

Hello GatorGal79,

That means the iPad is Activation Locked to your old iCloud account. You have a couple of options:

Reset the password for your old Account.

Reset Password -> https://iforgot.apple.com/password/verify/appleid

Forgot Apple ID -> https://iforgot.apple.com/appleid

Remove the Activation Unlock: How to remove Activation Lock - Apple Support

If those did not help, Contact Apple Support:

-> Contact Apple for help with Apple ID account security - Apple Support

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Locked iPad, restored it and still can't get in

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