Microsoft Office 2019 not working after Monterey Upgrade

I'm running a MBP 2015 and I've just upgraded to Monterey 12.5.1. On doing so, all my Microsoft Office 2019 applications showed as not compatible, and trying to open anyof them took me straight to the App Store for upgrades. I upgraded everything to 16.64, the latest version, now all Office apps demand a Microsoft 365 subscription.


Having already paid for Office 2011, and paid (single purchase, not subscription) a second time for Office 2019, I'm certainly not paying for a 365 subscription to access my software.


I've followed several suggestions in the Microsoft support pages, including cleaning out the Container and Group Container folders. I have evidence of purchasing Office 2019 in my AppleID account and I'm definitely using the correct log-on. If I try to activate the software, there is no evidence of a licence. The only options I'm able to get to are read-only mode or signing up for the 365 subscription.


Any ideas?


MacBook Pro 15″, macOS 12.5

Posted on Aug 29, 2022 2:14 PM

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4 replies

Aug 29, 2022 3:12 PM in response to Stuadh

If you downloaded Microsoft Office applications from the Mac App Store, they are strictly subscription versions. I only have Office 2021 for Mac installed (cost $40), so cannot speak to whether Office 2019 for Mac can get further updates now. It won't be retired for another year and as it is 64-bit application suite, it should work on Monterey — though not expressly designed for this operating system.


Do you need MS Office for corporate or customer document collaboration, or just need a competent suite that can open and create Office documents without dealing with Microsoft? Softmaker has an Office 2021 Mac, that has an MS Office visual metaphor, and can directly open Office documents. It has a trial and a non-punishing price. Available for Mac, Linux, iOS, Windoze, and Android. Maybe this is all you need.

Aug 31, 2022 6:14 AM in response to Stuadh

You have replaced your Office 2019 single-purchase applications with the subscription-only Microsoft 365 applications from the Mac App Store, and without a subscription to Microsoft 365, those v16.64 applications will not work. You will need to remove those Microsoft 365 subscription applications, and reinstall Office 2019 for Mac so you have the correct applications for your single-purchase license. This all assumes that the Microsoft 365 applications when installed did not write data somewhere on your Mac that a casual application removal does not catch, and cause problems after reinstallation.


If you had installed that single-purchase of Office 2019 for Mac on another Mac, then your license is tied to that hardware, and a new installation on a different Mac would require either another license purchase, or contacting Microsoft to see if they will transfer the license to your existing Mac.

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Microsoft Office 2019 not working after Monterey Upgrade

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