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Unable to use a new SIM card in my iPhone 6s Plus

I have an iPhone 6s plus I am trying to put a new sim card in it. And it won't let me use the sim card says my phone is locked but it should not be locked. I have owned this phone for 3 years or more. It is a government sim card that I am trying to use on the iPhone, but it tells me to contact support for it to be unlocked. Can we fix this please?


[Re-Titled by Moderator]

iPhone 6s Plus, iOS 15

Posted on Sep 1, 2022 7:58 AM

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Question marked as Top-ranking reply

Posted on Sep 1, 2022 8:04 AM

You need to contact the carrier the phone is currently locked to and ask them to unlock it. Apple can't do this.

1 reply

Unable to use a new SIM card in my iPhone 6s Plus

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