Why should I pay you money for hardware issue?

Question

Level 1

4 points

Why should I pay you money for hardware issue?

Why should I pay you money for hardware issue? I have 1 year limited warranty prior so Apple company should repair the phone without any money.

iPhone 13 Pro, iOS 15

Posted on Oct 2, 2022 3:27 PM

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Answer 1

Top-ranking reply

deggie

Level 10

167,525 points

Oct 2, 2022 3:56 PM in response to SayemAli88

If this a manufacturing defect Apple will cover it under that warranty. If you dropped the iPhone, it was exposed to moisture or other accidental damage it is not covered by that warranty.

So which is your situation?

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Answer 2

deggie

Level 10

167,525 points

Oct 3, 2022 6:42 AM in response to SayemAli88

Apparently they found damage that is outside of the warranty. Did you call them and ask?

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Answer 3

shoeluvr13

Level 6

18,529 points

Oct 3, 2022 11:05 AM in response to SayemAli88

If they are giving you a repair quote this means it is not a manufacturer defect. What did they say the issue was for? Liquid damage? Cracks?

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Answer 4

Dogcow-Moof

Level 8

36,827 points

Oct 5, 2022 4:54 PM in response to SayemAli88

iPhone Service & Repair – Apple Support (UK)

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Answer 5

shoeluvr13

Level 6

18,529 points

Oct 5, 2022 3:31 PM in response to SayemAli88

You can take it to an Apple authorized service location for a second opinion.

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Answer 6

shoeluvr13

Level 6

18,529 points

Oct 2, 2022 6:31 PM in response to SayemAli88

This is a user to user forum, so we’re other customers like you here.

What exactly is your hardware issue?

Who told you you would have to pay money and did they say why and how much?

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Answer 7

deggie

Level 10

167,525 points

Oct 3, 2022 4:47 PM in response to SayemAli88

No updating is not outside of the warranty. Call them and ask them to explain in more detail.

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Answer 8

shoeluvr13

Level 6

18,529 points

Oct 5, 2022 7:40 PM in response to SayemAli88

Find location options at Find Locations - Apple

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Answer 9

SayemAli88 Author

Level 1

4 points

Oct 5, 2022 3:01 PM in response to shoeluvr13

Now they informed me that they found a liquid damage. My question is that my iPhone never dropped in water & also never face any single droped of rain. So how they found liquid damage? It’s totally fake information that they provided to me. Apple company needs to change their technician team. Otherwise company will lose their users.

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Answer 10

SayemAli88 Author

Level 1

4 points

Oct 5, 2022 3:02 PM in response to deggie

Now they informed me that they found a liquid damage. My question is that my iPhone never dropped in water & also never face any single droped of rain. So how they found liquid damage? It’s totally fake information that they provided to me. Apple company needs to change their technician team. Otherwise company will lose their users.

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Answer 11

SayemAli88 Author

Level 1

4 points

Oct 3, 2022 2:16 AM in response to deggie

i used my iPhone very carefully. Never faced any physical damage or dropped. Just see my iPhone then you can understand that there is no physical damage.

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Answer 12

SayemAli88 Author

Level 1

4 points

Oct 3, 2022 2:24 AM in response to shoeluvr13

yes, they checked & found there is a hardware issue. And send me a email for £488.70 payment. i have limited warranty. so why i have to pay money for that?

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