renéemc Said:
"I followed the documentation but when I get to Step 6, where I hold the reset button, it goes green and then blank. It never turns amber or white. And now, when I attempt to pair them to my devices, the white light flashes but it never pairs."
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What documentation are your referring to?
Troubleshooting AirPods Connectivity:
Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...
Troubleshooting AirPod Connectivity:
A Few Thoughts to Try:
A. Visit Apple Support links:
B. Verify the Balance:
- Go to:Â Settings
- Tap:Â General
- Tap:Â Accessibility
- Scroll Down: to Hearing
- Adjust:Â the audio volume balance
C. Also, Clear Out Earwax:
How to Clean your AirPods and EarPods -Â Apple Support