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brucebe11 Author

Level 1

4 points

erase all content and settings not working

When I go to Settings/General/erase all content and settings not working, the phone just goes back to the home screen and doesnt erase anything.

iPhone 11 Pro Max

Posted on Oct 13, 2022 8:59 PM

Top-ranking reply

drake211

Level 5

5,651 points

Posted on Oct 13, 2022 9:17 PM

Hello,

If that's not working, then you can try erasing your iPhone using a computer.

You can use a Mac or Windows PC to erase all data and settings from your iPhone, restore iPhone to factory settings, and install the latest version of iOS.

Connect your iPhone to your computer with a USB or USB-C cable. You may also need an adapter. See Connect iPhone and your computer with a cable.
Turn on your iPhone.
Do one of the following:

- On a Mac (macOS 10.15 or later): Click the Finder icon in the Dock to open a Finder window, click the iPhone button in the Finder sidebar (below Locations), click General at the top of the window, then click Restore iPhone.
- On a Mac (macOS 10.14 or earlier) or a Windows PC: Make sure you have the latest version of iTunes (see the Apple Support article Update to the latest version of iTunes). Open iTunes, click the iPhone button near the top left of the iTunes window, click Summary, then click Restore iPhone.

Thanks for reaching out!

-Drake

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erase all content and settings not working

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