Apple Music on Xbox

Does anyone else notice some songs play at a considerably lower volume than others? Skipping around the song through a lyric jump or fast forwarding picks the volume up for a second and then it drops back down.


I tried resetting the app with no change. I’m on the Series X.

XboxSeriesX,

Posted on Nov 1, 2022 11:28 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2022 9:05 AM

Hello NoEsPaul,


Start with a full restart of your Xbox, which might help with this behavior. Also, close the Apple Music app and reopen it. If the issue persists, continue troubleshooting by narrowing it down to a few possible causes for this behavior:


    • Does this occur on multiple Wi-Fi networks? (If you have the ability to test)
    • When using different audio sources aside from Apple Music, is the issue present?
    • Is this only happening with Dolby Atmos music?


Let us know if the issue persists after completing these steps and we'd be happy to lend a hand with this. Take care!

7 replies
Question marked as Top-ranking reply

Nov 3, 2022 9:05 AM in response to NoEsPaul

Hello NoEsPaul,


Start with a full restart of your Xbox, which might help with this behavior. Also, close the Apple Music app and reopen it. If the issue persists, continue troubleshooting by narrowing it down to a few possible causes for this behavior:


    • Does this occur on multiple Wi-Fi networks? (If you have the ability to test)
    • When using different audio sources aside from Apple Music, is the issue present?
    • Is this only happening with Dolby Atmos music?


Let us know if the issue persists after completing these steps and we'd be happy to lend a hand with this. Take care!

Nov 20, 2022 5:47 AM in response to NoEsPaul

Yes, I’m in a series x as well and can confirm. It’s sporadic, and I’ve noticed it reduces volume after any type of input or song change (swapping dolby atmos, windows sonic, etc.). It’s was only on headphones. It’s doesn’t seem to happen on my soundbar with known low volume songs. I’m in Ethernet, hdmi straight to tv, and optical to soundbar.


edit: I’ve noticed there are straight up quiet songs even in my sound bar. I listen to heavy metal so a lot of mixes vary, but there are songs that even my game washes them out entirely. Really enjoy the app, really need to find a fix for this.

Nov 5, 2022 6:17 AM in response to Gena_D

Hello,


I tried these suggestions to no avail; I even uninstalled the app & started fresh and no change. Doesn’t seem to be related to Dolby Atmos media, however there’s no way to see that on the console, you would have to cross reference on another device.


The easiest way to test is to just hit the bumper to skip ahead and you can immediately tell the volume spikes to normal level and back down to a very quiet level.


Quite puzzling, but I’ll just avoid using the app until a fix happens.


Thanks

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Apple Music on Xbox

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