Billed multiple times for the same app

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Billed multiple times for the same app

I recently downloaded a barcode scanner assuming it was free (the first 2 uses were free) but after the second scan everytime I used it I was charged $8.99 and I used it 6 more times. Being the person I am had I known that it was costing me $8.99 each time I used the app…I would have never made that decision to pay $8.99 per scan. Come on! I have been trying to get a refund for it but the apple.com app is not letting me explain the problem and how many times it happened. Any suggestions!

Thanks

Tony

iPad Pro, 16

Posted on Nov 4, 2022 11:25 PM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

413,940 points

Nov 5, 2022 12:24 AM in response to ApplianceDoctor

Unknown Charge?

App Purchase
1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
Subscriptions
1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
2. You can also request a refund for a recent renewal of an in-app subscription purchase

Avoid accidental purchases

If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support

It could be Phishing

Beware of --> Phishing & Other Suspicious Emails
Know how to --> Identify legitimate emails from the App Store or iTunes Store
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

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Billed multiple times for the same app

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