I have an iPad version 9.3.5, model number MF432LL/A. My wife doesn’t remember her Apple ID password for this device. Can you help me?
How do I retrieve my Apple ID password for an outdated iPad
iPad Pro, 11-inch, 4th Gen, Wi-Fi
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How do I retrieve my Apple ID password for an outdated iPad
iPad Pro, 11-inch, 4th Gen, Wi-Fi
Tell her to check her web browser autofill entries, the Keychain, and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, its original owner to click here and submit an unlock request.
(228436)
Tell her to check her web browser autofill entries, the Keychain, and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, its original owner to click here and submit an unlock request.
(228436)
Presumably the iPad is Activation Locked.
If you cannot find the associated AppleID Password in your saved passwords, hare the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
I have an iPad version 9.3.5, model number MF432LL/A. My wife doesn’t remember her Apple ID password for this device. Can you help me?