You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Printer driver can't be installed on new Mac OS 13

I installed the new MAC OS 13 and when I tried to print on an Epson 3760 it said the printer was offline. It was not. I uninstalled the printer driver and have not been able to reinstall the driver. It looks like Epson only supports Mac OS up to 12x. Anyone else have the same problem?

MacBook Pro 13″, macOS 10.14

Posted on Nov 14, 2022 4:32 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2022 3:55 PM

Hi,


An Epson ET-3760 is listed in About AirPrint - Apple Support. Is this your printer?


If so, an AirPrint-enabled model can be used without additional drivers, provided that the printer and the Mac computer are connected to the same network (Wi-Fi router).


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. So, instead of connecting the printer wirelessly to the router, you could choose to wire the ET-3760 by Ethernet to one of the LAN ports.


If necessary, you could perhaps reset the printing system and re-add the printer to use AirPrint. Please see the following links for details.

Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)


If there is a problem with device discovery in connection with AirPrint, the following power-cycle procedure (in this order, with these waiting times) can be tested: Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Finally, power on all other devices/computers.


For a USB connection, drivers would be needed.

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3760/s/SPT_C11CG20203?review-filter=macOS+13.x

2 replies
Question marked as Top-ranking reply

Nov 15, 2022 3:55 PM in response to mares1776

Hi,


An Epson ET-3760 is listed in About AirPrint - Apple Support. Is this your printer?


If so, an AirPrint-enabled model can be used without additional drivers, provided that the printer and the Mac computer are connected to the same network (Wi-Fi router).


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. So, instead of connecting the printer wirelessly to the router, you could choose to wire the ET-3760 by Ethernet to one of the LAN ports.


If necessary, you could perhaps reset the printing system and re-add the printer to use AirPrint. Please see the following links for details.

Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)


If there is a problem with device discovery in connection with AirPrint, the following power-cycle procedure (in this order, with these waiting times) can be tested: Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Finally, power on all other devices/computers.


For a USB connection, drivers would be needed.

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3760/s/SPT_C11CG20203?review-filter=macOS+13.x

Printer driver can't be installed on new Mac OS 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.