You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: notaxles
notaxles Author
User level: Level 1
4 points

Ex-Employee Password

My company has been making every employee an individual Apple ID with the person's company email and a company issued password. We have told the employees not to change this password for if they are terminated, we can get into the phone with or without a passcode. Some of our employees have changed this apple ID password and we no longer can get into these phones in any way possible. I was wondering if anyone had any advice or ways for us to get into these phones that have a passcode and a changed Apple ID password.

iPhone 11

Posted on Dec 12, 2022 11:05 AM

Reply
Question marked as Top-ranking reply
User profile for user: sberman
sberman
User level: Level 10
268,263 points

Posted on Dec 12, 2022 12:28 PM

If you use a Mobile Device Management program, your company can formally establish its ownership of the iPhones. Otherwise, your employees are left to follow your policies on the honor system, as you have seen.

Get started using Apple Business Manager or Apple School Manager with Mobile Device Management - Apple Support

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: sberman
sberman
User level: Level 10
268,263 points

Dec 12, 2022 12:28 PM in response to notaxles

If you use a Mobile Device Management program, your company can formally establish its ownership of the iPhones. Otherwise, your employees are left to follow your policies on the honor system, as you have seen.

Get started using Apple Business Manager or Apple School Manager with Mobile Device Management - Apple Support

Reply
User profile for user: celliott147
celliott147
User level: Level 6
12,254 points

Dec 14, 2022 8:56 AM in response to notaxles

You should be using Apple Business Manager to manage Apple IDs for employees. Also, you really need to invest in an MDM platform that supports Activation Lock Bypass. Some platforms that support this are Jamf, Kandji, Mosyle, and JumpCloud.


Managing with Apple Business Manager keeps all the IDs in one place and gives administrators the ability to reset passwords and change phone numbers for the Apple IDs.


MDM allows for remote configuration and management.


When paired together, you can deploy apps centrally, ensure a centrally managed Activation Lock, and more.

Reply

Ex-Employee Password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up