Display Issues on iPhone 10S

Question

Display Issues on iPhone 10S

After dropping my phone on a very soft surface, I'm having some issues with the display, some of which I have figured out how to repair and others not so much. One is a very odd background color behind the app screens. It almost looks as though there is a very very faded photo that you can't make out behind them, but it just looks like a dirty blotch. I would like to have my lock screen photo behind the apps but cannot find instructions on how to accomplish that. A second weird thing is that in the middle of 5 screens worth of apps of normal (small) size, there is a screen with a bunch of apps that are large squares, one behind the other, for Notes, Podcasts, Weather, Music, App Store, Photos, etc. I cannot get rid of them or change them to the proper size and position where they used to be. I have looked at a bunch of items in Settings related to background and screen, but none of them seem to have appropriate options. I am using the iOS 16.1.2.

Posted on Dec 12, 2022 3:09 PM

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Answer 1

judysings

Community Specialist

Dec 14, 2022 7:08 PM in response to Hazel Greenberg

Good afternoon Hazel,

It sounds like you are describing the App Library which is a feature of the iOS (operating system) that can't be removed. If you have multiple pages after your Home screen, it should be the last page as you swipe right to left. Here are some resources that may help with this:

Find your apps in App Library on iPhone

Organize the Home Screen and App Library on your iPhone

If you need more help with your iPhone screen, click the link below and call when it is convenient.

Contact Apple for support and service

Enjoy the rest of your day!

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Answer 2

ASTRO24

Community Specialist

Dec 14, 2022 4:57 PM in response to Hazel Greenberg

Hi Hazel Greenberg,

Thanks for posting in Apple Support Communities.

We understand that after dropping your iPhone that the display is showing odd background colors and shapes. It sounds like there may be damage to the display, but there are few steps you can try.

1. Restart your iPhone or iPad.

2. Make sure your screen is clean and free of any debris or water.

3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different socket, cable or charger.

4. Remove any cases or screen protectors.

These steps are found in If the screen isn't working on your iPhone or iPad.

You may need to seek service for iPhone. You can contact Apple for options or find nearby providers.

Find Locations

iPhone Repair & Service

Regards.

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Answer 3

Chris_D13

Community Specialist

Dec 15, 2022 12:37 PM in response to Hazel Greenberg

Greetings Hazel Greenberg,

Reach out to Apple Support directly, as they'll be best equipped to help investigate the behavior being experienced, and they'll be able to offer the best steps to help with a resolution.

You can use the following link to reach out: Contact Apple Support

Kind regards.

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Answer 4

Dec 14, 2022 5:23 PM in response to ASTRO24

I probably should not have even mentioned dropping it. It was so soft a landing that there was not a bit of damage anywhere. It was a non-event. It might have been a coincidence that so many things seemed to go awry when I picked it up. I have managed to get most but not all of the anomalies back to normal. I have one remaining mystery that I would really love to solve. And it is hard to explain, but I am going to try anyway. In the midst of all the app icons there is a large square "icon" (about half the length of the phone) that is labeled App Store at the bottom. I have managed at least to get it to the end of the apps list so that it is less invasive. It appears to have several icons within it if I click in the center of the square or pull the square upward: App Store, Music, Weather, Calendar, Podcasts, Notes. All of these still have their icons in the original location as well. I would like get rid of this but cannot seem to find a way to do it. I have never seen anything remotely like this before.

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Answer 5

Dec 15, 2022 11:31 AM in response to judysings

No, it is not the App Library. It is a single square about 2.5 x 2.5 inches. If I tap on the page that is showing, it will open up into whatever that app is, e.g., Weather. But if I swipe up on the same pane, it will show another app, e.g., Calendar. It has within it only the apps I mentioned above, not every app I have on my phone. Why those particular apps, I have no idea. I have never seen this before. It is of no particular use, and it is in the way. I just want to delete it. Those apps are available to open elsewhere.

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Display Issues on iPhone 10S

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