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After the new update yesterday, my personal iPad cannot connect to the WiFi at work. Tech tried but they didn’t know what to do. Please help.
iPad Pro 10.5-inch, Wi-Fi
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
After the new update yesterday, I cannot connect my personal iPad to my wife at work. Tech didn’t know what to do. Please help!
