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Level 1

4 points

purchasing

it keeps telling me your purchase could not be completed what do i do?

iPhone SE, iOS 16

Posted on Dec 20, 2022 10:38 PM

Top-ranking reply

Level 10

209,049 points

Posted on Dec 21, 2022 12:55 AM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one.

If you want to change your card, add first the new card, then remove the old one.
or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

See also -> Payment methods you can use with your Apple ID

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

Click here for more support and assistance.

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