You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost scanner functionality

After updating to Ventura 13.0.1, I have lost the ability to scan from an HP Color LaserJet MFP M277dw (driver is 2.0). We can air print fine from computers, iPhones and iPads. But cannot run a scan. I need to be able to scan. Any help is appreciated.

MacBook Pro 16", iPhone 14 Pro Max, iPad Air (3rd gen).


Posted on Dec 29, 2022 5:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 5:52 PM

First all, be sure to upgrade to Ventura 13.1 as it was recently released.


Next, reset your printing system

Reset the printing system on your Mac to solve a problem - Apple Support


Then go to the App Store and install HP Smart in the Mac App Store which will provide drivers above and beyond AirPrint. Re-install the printer and test if you can print and scan.




2 replies
Question marked as Top-ranking reply

Dec 29, 2022 5:52 PM in response to swv

First all, be sure to upgrade to Ventura 13.1 as it was recently released.


Next, reset your printing system

Reset the printing system on your Mac to solve a problem - Apple Support


Then go to the App Store and install HP Smart in the Mac App Store which will provide drivers above and beyond AirPrint. Re-install the printer and test if you can print and scan.




Lost scanner functionality

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.