Apple TV fails verification on Roku TV

I had the same issue with both Apple TV and Music on my Roku. It wasn’t enough to remove and redownload alone. I removed both Apple apps, turned off and unplugged my Roku device for 2 minutes and restarted. Redownloaded the apps and now I’m finally able to log back in! Just wanted to share for those of you with the same issue.

Hello twstdslippers,

Thanks for posting in Apple Support Communities. Have you tried both sign in methods from Get the Apple TV app or Apple TV+ app on your smart TV or streaming device? If not, try both and see if the same continues.

"If you're not signed in with your Apple ID, open the app and go to Settings > Accounts. Then choose a sign in option.

• Sign In On Mobile Device: Use your phone's camera to scan the QR code on the TV screen. Then follow the instructions on your mobile device.
• On This TV: Use your TV remote to manually sign in with your Apple ID and complete setup."

If the same continues, check for an update for the Apple TV app or delete and redownload it, then try again. That may help to refresh the connection. Test to see if other apps are working OK.

Are you signed in to Apple TV on other devices and if so, does this only impact your TV? Also, even if other apps are working fine, it may help to isolate the issue if you connect your TV to another network and see if the same happens there.

Take care.

Just had this issue but powered off the Roku and back on, then logged in through the activate.apple.com then entered the number displayed on the TV. Then it logged me in through my phone. So thank you for adding that you rebooted because it helped my issue for sure.

Hi twstdslippers,

After those steps, if you're still having issues, we'd advise to contact Apple Support. They can take a closer look into why that could be happening.

Apple - Get Support

Cheers!