I can't figure out how to reset password without knowing my old one.
I can't figure out how to reset password without knowing my old one.
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Your Apple ID/iCloud password? There is an Apple article that explains what to do if you have forgotten your Apple password. Click on the following link: If you forgot your Apple ID password - Apple Support
Your iPhone Lock Screen passcode?
There is an Apple article that explains what to do if you have forgotten an iPhone or iPad passcode. Click on the following link: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
If that option is not available, you will need to use a computer. See:
If you forgot your iPhone passcode - Apple Support
or
If you forgot your iPad passcode - Apple Support