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Locked notes not prompting Face ID

I am locked out of my locked notes in the Notes app. They are stored on my iPhone XR locally and are also not syncing to iCloud. I have restarted my phone, made sure everything is updated to the latest software, and tried a million times to punch in every single option I could have used for this password. I am nearly certain I am using the correct password but it still will not let me in. I have relied on Face ID to get me into these notes and I am no longer being given the prompt for Face ID in either of my locked notes. It works everywhere else on my phone, but not with the locked notes. Doing a factory reset or resetting Face ID will cause that note to become completely disconnected from any authentication system other than the manual password input. I called Apple support and they told me there's nothing they can do to help. There is crucial information that I desperately need in there, if anyone knows anything to do I am desperate at this point.

iPhone XR

Posted on Jan 8, 2023 12:48 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2023 2:53 PM

Apple gave you the same answer we will here.

1 reply

Locked notes not prompting Face ID

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