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Black screen in my computer.

I have a MacBook Pro (Retina, 13 inch, Late 2013) with macOS Big Sur Version 11.7.2

My screen have become black and I just can use it with external screen.


Some one can telling me if it's a hardware problem and how much could be to fix the problem?


Thanks

Humberto

Posted on Jan 12, 2023 1:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2023 5:15 AM

Hi,

Try to check your MacBook Pro with Apple Diagnostics(if it's possible), if it reports something display related error or not.

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, you'd better take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations - Apple


1 reply
Question marked as Top-ranking reply

Jan 12, 2023 5:15 AM in response to humbertochino

Hi,

Try to check your MacBook Pro with Apple Diagnostics(if it's possible), if it reports something display related error or not.

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, you'd better take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations - Apple


Black screen in my computer.

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