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Level 1

4 points

Can’t open my phone or turn it off

pressing the volume up and down key then power brings up power off but I can slide it to power off and I cannot swipe up to open my iPhone XR. Help!

iPhone XR, iOS 15

Posted on Jan 14, 2023 6:28 PM

Top-ranking reply

Level 10

149,592 points

Posted on Jan 14, 2023 6:30 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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