icloud password reset stuck in a loop

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icloud password reset stuck in a loop

Hello,

my 5th generation ipad recently, after many years, wanted me to sign in to my icloud with a password. I cannot recall it. I have tried to reset it via iforgot.apple.com, visited my local Apple store with the Genius Bar without success.

Problem seems to be a catch 22 situation, I do not know the icloud password, system wants me to access my icloud to verify, obviously I cannot do that so I am stuck in a loop.

The suggestion from the Genius Bar guy being if I could provide the receipt for the purchase in Feb 2018 from John Lewis, the managerof the Apple store could authorise the deletion of my Apple ID, then wipe out the ipad and start with a new Apple ID.

Any suggestions as to how I can recover from this ?

Posted on Jan 17, 2023 2:17 AM

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Answer 1

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Chris_V89

Community Specialist

Jan 18, 2023 12:26 PM in response to dobeypete

Hey there dobeypete,

Thanks for reaching out to the Apple Support Communities. To get started, when you say that your iPad is asking your to sign into your iCloud with a password, are you seeing this prompt in the Settings app, or are you seeing Activation Lock on your iPad display?

If seeing Activation Lock, and you're unable to reset your Apple ID password with the steps shown here: If you forgot your Apple ID password, you could start an account recovery request to help with regaining access to your account.

For more information on how to start an account recovery request, check out this next link here: How to use account recovery when you can’t reset your Apple ID password - Apple Support

Be sure to take a look at the information under the "After you start account recovery" section, as this can help with preventing delays in the recovery process.

We hope that's able to help.

Cheers!

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icloud password reset stuck in a loop

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